Frequently asked questions

Flexible services are the provision of a change in consumption and or generation when instructed. The provision of a flexible service may be achieved by demand, generation or storage turn up, turn down or turn off.

Each request for proposal details the type of response that is required within it's specified location. Our three types of response are: SUSTAIN, SECURE, DYNAMIC and RESTORE.

This type of service requires you to flex your supply up or down in accordance with a schedule to help manage network constraints.

This type of service requires you to flex your supply up or down at peak times to help manage network constraints.

This type of service requires an immediate response following a fault or unplanned network event.

This type of service requires an immediate response following an unplanned network event to assist with restoration support.

Whether you're an existing half-hourly metered customer, or are interested in building a new flexible asset within an area we have a requirement, then we'd like to hear from you. You can email us direct at flexible.contracts@enwl.co.uk to express your interest in being involved.

We will publish any requirements on our website. You can sign up to our distribution list here to get notified whenever we publish a requirement.

Not necessarily, within each request for proposal the conditions precedent specifies when your flexible asset will need to be connected to our network. Further information on connecting to our distribution network is available in our Get connected section. All connection charges will be payable by the connectee in accordance with our Common Connection Charging Methodology.

We will confirm your flexible service delivery via your half-hourly meter, using the variance in load between receipt of our signal and your response to determine whether requirements have been met. You should keep an accurate record of your flexible service delivery as evidence of your performance.

We will communicate with your asset(s) via an Electricity North West owned Remote Terminal Unit (RTU) located within our substation supplying the site. Further details on which can be found within the specification of the request for proposal.

As part of your proposal we ask that you state both an availability and utilisation price.

Subject to the delivery of flexible services, you will be entitled to invoice Electricity North West and will receive payment by bulk electronic clearing (BACS) by the end of the following month (after such invoice is received). More details on payment can be found within the terms & conditions of each request for proposal.

You can register your interest here, or email your company name and contact details to flexible.contracts@enwl.co.uk and indicate which request for proposal you wish to participate in.